FAQs

Standard orders are usually processed within 2 to 5 business days. If a product page displays a specific dispatch estimate, that product-specific timeline takes priority. After dispatch, delivery within India usually takes 3 to 7 business days. Made-to-order and couture timelines depend on the design and craftsmanship involved and are confirmed separately.

Cash on Delivery is available with no additional surcharge. Other payment methods available for your order are displayed securely at checkout.

Ready-to-wear and Custom Size orders may be cancelled within 24 hours of being placed. After 24 hours, cancellation is not available. Contact support@somarra.in or WhatsApp +91 88829 95522 as soon as possible with your order number.

Use the Size Guide on the product page before placing a ready-to-wear order. Compare your measurements with the garment's listed size information rather than selecting only by your usual label size. If you are between sizes or need help choosing, contact the House of Somarra team before ordering.

Select Custom Size on the product page. House of Somarra will send you a measurement form by WhatsApp or email within one business day. Complete the form carefully so the studio can review your measurements before production. If you would like guidance, book a Design Session or contact the team.

Contact the House of Somarra team with your order number and details of the fit issue. Complimentary alterations are available for eligible garments. If the outfit must be sent to the studio, the customer is responsible for shipping it to and from the studio. Return eligibility is separate from alteration support.

Yes. Book a Design Session and share your reference image or idea with the House of Somarra team. The studio will discuss fabric, fit and feasibility with you, then confirm the design details, timeline and next steps. A reference is used as creative direction, and the final piece is agreed with the studio before production.

Customisation depends on the garment, fabric, craftsmanship and production feasibility. Book a Design Session or contact the team with the product link and the changes you have in mind. The studio will confirm what is possible, the final price and the expected timeline before proceeding.

Once your order has been dispatched, House of Somarra will send a tracking link by email or SMS. Use that link to follow the shipment. If tracking has not updated or your delivery is delayed, contact support@somarra.in with your order number.

Shipping charges are calculated at checkout based on the delivery location. Any applicable charge is shown before you complete payment.

House of Somarra products are non-returnable. If an order arrives damaged, defective or incorrect, contact the team within 24 hours of delivery so the issue can be reviewed under the published Return and Refund Policy. Do not send a product back until your request has been approved and return instructions have been shared.

Contact House of Somarra within 24 hours of delivery. Include your order number, clear photographs and the unboxing video showing the sealed package being opened. After review, the team will arrange a replacement or refund as applicable. Do not send the product back until the return has been approved and instructions have been shared.

If a damaged, defective or incorrect-product claim is approved, House of Somarra covers the return shipping. Do not send the product back until the team has reviewed the request and provided shipping instructions.

Care depends on the fabric, colour and craftsmanship of the individual garment. Follow the care instructions on the product page and garment label. Do not machine wash a handcrafted or embellished piece unless its instructions explicitly permit it. If the instructions are missing or unclear, contact the team before cleaning the garment.

Store the garment in a cool, dry place and protect embroidery, mirrors, tassels and other handwork from friction or snagging. Use a breathable muslin cover or muslin layer where appropriate, avoid compressing heavy embellishment and keep the piece away from direct sunlight and moisture. Always follow any storage instructions supplied with the garment.

Email support@somarra.in, WhatsApp +91 88829 95522, or send an Instagram message to @houseofsomarra. Include your order number for order-related enquiries. For design, fit or customisation advice, you can also book a Design Session.