Refund policy

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At House of Somarra, we operate as a couture-focused brand. Our policies are designed to maintain the integrity of each garment while ensuring a transparent and fair experience for our clients.

1. Return & Refund Summary

  • Returns are accepted only for ready-to-wear products purchased online

  • Return request must be raised within 48 hours of delivery

  • Items must be unused, unworn, and in original condition with all tags intact

  • An unboxing video is required in cases of damage, defect, or incorrect product claims to support resolution.

  • Custom-made, made-to-order, and altered products are not eligible for return

  • Refunds are processed within 7–10 business days after quality inspection

  • Refunds are issued to the original payment method

  • Return shipping costs are borne by the customer, unless the item is defective or incorrect

2. Eligibility for Returns

To qualify for a return, all the following conditions must be met:

  • The return request is initiated within 48 hours of delivery

  • The product is unused, unworn, unwashed, and in original condition

  • All original tags, packaging, and accessories are intact

  • A valid unboxing video clearly showing the sealed package being opened is provided

Returns that do not meet these conditions will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or made-to-measure garments

  • Altered products

  • International orders

  • Products purchased during sale or promotional events (if applicable)

4. Return Process

To initiate a return, please contact us:

πŸ“§ support@somarra.in

πŸ“ž +91 88829 95522

Once your request is reviewed and approved:

  • You will receive return instructions

  • The product must be shipped within 5 days of approval

  • Returns sent without prior approval will not be accepted

5. Return Shipping

  • Customers are responsible for return shipping costs

  • If the product received is damaged, defective, or incorrect, return shipping will be covered by us

6. Refunds

  • Refunds are processed only after the returned product passes a quality inspection

  • Approved refunds will be issued to the original payment method

  • Store credit may be offered only if explicitly agreed upon by the customer

  • Shipping charges are non-refundable

7. Refund Timeline

  • Refunds are processed within 7–10 business days after the returned product is approved

  • Timelines may vary depending on the payment provider

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 24 hours of delivery

  • Share images and the unboxing video

  • We will provide a replacement or full refund, as applicable

9. Alterations Policy

  • We offer complimentary and unlimited alterations on eligible garments

  • Alteration timelines vary based on design complexity

  • Customers are responsible for shipping garments to and from our studio, if required

10. Additional Information

  • Slight variations in colour, texture, or embroidery may occur due to lighting and handcrafted processes. These are not considered defects

  • House of Somarra reserves the right to decline returns that do not meet the above conditions

11. Contact Us

For any queries related to returns or refunds:

πŸ“§ support@somarra.in

πŸ“ž +91 88829 95522