Refund policy

At House of Somarra, our policies are designed to maintain the integrity of each garment while providing a clear experience for our clients.

Effective for new orders placed from 1 October 2026.

1. Returns and Exchanges

We do not accept returns or offer refunds for change of mind. This applies to ready-to-wear purchases in India as well as custom-made, made-to-order, made-to-measure and altered garments, international orders, and sale or promotional purchases, including orders using SOMARRA15 or the current festive 10% offer.

Exchanges are accepted. Please contact our team before sending an item so we can confirm the exchange arrangements and provide instructions.

2. Exchange Conditions and Process

• Items must be unused, unworn, unwashed and in their original condition, with original tags, packaging and accessories intact.
• Email support@somarra.in or call +91 88829 95522 to arrange an exchange.
• Please obtain approval and shipping instructions before sending a garment. Items sent without prior approval will not be accepted.

3. Shipping for Exchanges

Customers are responsible for shipping garments to and from our studio for approved exchanges. If an item received is damaged, defective or incorrect, we cover the necessary return shipping.

4. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery and share images and the unboxing video. We will provide a replacement or full refund, as applicable.

5. Refunds for Approved Claims

Refunds for approved damaged, defective or incorrect order claims are processed after quality inspection and issued to the original payment method within 7–10 business days after approval. Timelines may vary depending on the payment provider. Store credit is offered only if explicitly agreed upon by the customer.

6. Alterations

We offer complimentary and unlimited alterations on eligible garments. Timelines vary with design complexity. Customers are responsible for shipping garments to and from our studio, if required.

7. Additional Information

Slight variations in colour, texture or embroidery may occur due to lighting and handcrafted processes and are not considered defects. This policy does not limit any rights that apply under applicable law. Orders placed before 1 October 2026 remain subject to the policy applicable when they were purchased.

8. Contact Us

For exchanges, alterations or order issues, email support@somarra.in or call +91 88829 95522.